You can check this on the product page. Click on the product. Once the page opens, enter your PIN code in the respective field to know about the delivery.
Cash on Delivery (COD), Credit Card, Debit Card, Net Banking, UPI.
No, the prices are inclusive of Shipping charges.
You will receive a confirmation mail and text message on your registered mobile number with the order no. mentioned.
You will receive a dispatch email along with Tax Invoice once it is dispatched from our warehouse.
To return any faulty/damaged or unwanted/incorrect product within 7 days of product delivery please fill in the form in SHIPPING AND RETURNS tab on our website and within 48-72 working hrs your return and refund/exchange status will be updated.
The above form deals with return of products due to 2 reasons:
- Unwanted/ Incorrect Product received:
This means the product is not what you wanted and you want to return the same.Unwanted items returned for refund must be received by us in a re-saleable condition – without any damage or marking on the gift box and it should be complete with the accessories and/or free gifts received with the product and in its original packaging.Refund for unwanted/incorrect product will be done in the form of Gift Card or in original payment mode. Your gift card is valid for a limited period. Please ensure to check the terms & conditions. - Faulty/damaged Product received:
This means that you have received damaged product or part of the product only or faulty product. In this case you can raise the return request by uploading 5 images of the damaged product.Refund for unwanted/incorrect product will be done in the form of Gift Card or in original payment mode. Your gift card is valid for a limited period. Please ensure to check the terms & conditions.Or alternatively you can call us at our customer care number 9356110841 or email us at customercare@thechefstory.in
When you place an order on our website, you will get an order number and an email confirmation. You can cancel from the time you placed the order up to 12hrs or before the order is dispatched whichever is earlier. Please go to your order confirmation email and choose the Cancel option. Only Full Cancellation allowed. Partial Order Cancellation is not allowed.
Or alternatively you can call us at our customer care number 9356110841 or email us at customercare@thechefstory.in
We provide free shipping on our website. In case of verified returns, we will provide for the pickup. If you choose to return an item without our confirmation, then you will have to bear the cost of shipping.
Estimated delivery time is 4-5 working days. If you have not received your order within the estimated delivery time, please contact us so that we may help locate your package.
No. If you want items to be shipped to multiple addresses, you must order the items for each address in a separate transaction.
You can call us at our customer care number 9356110841 or email us at customercare@thechefstory.in
If your account has been debited after you receive the notification of a payment failure, the payment will be credited back to your account within 7 working days. For further clarification regarding the same, you can call us at our customer care number 9356110841 or email us at customercare@thechefstory.in
You can only pay for your COD orders in cash.
No. You have to create a new order in this case.
The day we will attempt to deliver your order, we may notify you via an SMS. Additionally, we will call you if we are unable to locate your address.
You can expect delivery of your order on working days. Working days means Monday to Saturday, excluding national and state holidays.
Product reviews can be submitted directly on the page of the product you’d like to review.
You can use your coupon by putting the code at the Checkout stage.
Yes, you can make payments via major international credit and debit cards issued outside India.
Your receipt/invoice is the only proof of purchase we accept. But, if you have your order confirmation number in your email, we may be able to help.
Warranty begins when a product is purchased i.e. date of placing an order that is printed on the tax invoice.
We have made a very easy and user-friendly website to help you understand what you need. You can check different categories of cookware and learn about their usage.
You can even call us at our customer care number 9356110841 or email us at customercare@thechefstory.in if you don’t get the required information.
If you are unable to use your gift card, you can use ‘Contact Us’ page or call us at our customer care number 9356110841 or email us at customercare@thechefstory.in
You can access your account by using the ‘Forgot Your Password’ button and reset your password.
You can use your gift card by putting the code at the Checkout stage. If the amount of the gift card is greater than the product price, the balance will be left in your account for future use.
